Know your system. Keep better water flowing.

Ask your installer to show you the controls, normal settings and bypass. Keep your model, serial number, installation date and service contact together.

Follow your model’s instructions. We can help you find them.

A salt-based softener needs salt and periodic brine-tank checks. Filter and media replacement schedules depend on the model, water quality and use.

Follow the manufacturer’s care instructions. Ask before changing settings or adding products.

Replace filters and membranes on your model’s schedule. Use compatible parts and follow its sanitation and flushing instructions.

For alerts, unusual noise, reduced flow or leaks, check your instructions and contact your service provider.

Contact us for equipment documents and manufacturer warranty questions. Your written warranty governs coverage; parts, labor and service visits may have different terms.

Your independent plumber handles workmanship, plumbing callbacks, permits and code compliance under the separate installation agreement.